Return Policy



Return & Refund Policy

At Masalaywala.com, we want to ensure you have a seamless shopping experience. If you are not satisfied with your purchase, our policy details how we can assist you.

1. Return Window

We offer a 3-day return period. You must request a return within 3 days of receiving your item.

2. Conditions for a Valid Return

To be eligible for a return, your item must be:

  • Unused, unopened, and in the same condition that you received it.

  • In its original packaging.

  • Accompanied by the receipt or proof of purchase.

We accept returns for the following reasons:

  • Damaged on Arrival: If the product is damaged during transit.

  • Quality Issues: If the product does not meet food safety or quality standards (must be reported within 2 days).

  • Wrong Item Sent: If you received the incorrect product or quantity.

Items not eligible for return:

  • Change of mind or "buyer's remorse."

  • Products damaged due to improper storage by the customer.

3. Return Process

  1. Request an RMA: Contact us at info@masalaywala.com or call +92 335 0563210 to receive a Return Merchandise Authorization (RMA) number.

  2. Packaging: Securely pack the item and clearly write the RMA number on the outside of the package.

  3. Shipping: Mail the package to the return address provided by our support team.

4. Shipping Costs

  • Customer Responsibility: Customers are responsible for paying the shipping costs for returning items.

  • Non-Refundable: Original shipping costs are non-refundable.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed to your original method of payment within 7 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.

6. Contact Information

For any questions regarding your order or this policy, please reach out to us:

  • Email: info@masalaywala.com

  • Phone: +92 335 0563210

  • Business Address: Lot 138, Block A, Pak Arab Housing Scheme, Ferozpur Road. Lahore.