FAQs

Masalaywala.com FAQs

About Us

    • What is Masalaywala.com? Masalaywala.com is your one-stop shop for premium, pure, and organic spices from around the world. We are a family-owned business passionate about bringing authentic flavors to your kitchen.

    • How long has Masalaywala.com been in business? We've been providing high-quality spices since 2003!

    Products

    • What kind of spices do you sell? We offer a wide variety of spices, including whole spices, ground spices, blends, and herbs. We source directly from various global locations, ensuring freshness and authenticity.

    • Are your spices organic? We offer a selection of organic spices, clearly marked on our website. Additionally, we prioritize sourcing high-quality spices with minimal processing.

    • What sizes are your spices available in? We offer various sizes to suit your needs, typically ranging from 50g to 250g for most spices.

    Ordering & Shipping

    • How do I place an order? Simply browse our website, add your desired spices to your cart, and proceed to checkout. You can create an account for a smoother experience.

    • What are your shipping costs? We offer free shipping on all orders above PKR 1,500. For orders below this amount, we have a flat rate shipping fee of PKR 129 for a limited time.

    • How long does it take to receive my order? We process orders within 3-5 business days. Once shipped, delivery typically takes 3-7 business days.

    Returns & Refunds

    What is your return policy? We want you to be completely satisfied with your purchase. However, we understand that sometimes things don't go as planned. Here's a summary of our return policy:  

    • We accept returns for unused and unopened products within 30 days of purchase.
    • We only accept returns for a change of mind. We do not accept returns for damaged or used products.
    • For details and full policy guidelines, please refer to our dedicated Return & Refund Policy page.

    How do I return an item? Please contact us at help@masalaywala.com before returning any items. We will provide instructions and a Return Merchandise Authorization number.

    Contact Us

    How can I contact you? You can reach us through various methods:

    • Email: help@masalaywala.com
    • Phone: +92 335 0563210 (Mon-Sat: 9:00 AM to 8:00 PM PST)
    • Business WhatsApp (Urgent Inquiries & Bulk Orders): +92 335 056 3210 (24/7) We look forward to assisting you!