FAQs

Masalaywala.com FAQs

About Us

  • What is Masalaywala.com?

Masalaywala.com is your one-stop shop for premium, pure, and organic spices from around the world. We are a family-owned business passionate about bringing authentic flavors to your kitchen.

  • How long has Masalaywala.com been in business?

We've been providing high-quality spices since 2003!

Products

  • What kind of spices do you sell?

We offer a wide variety of spices, including whole spices, ground spices, blends, and herbs. We source directly from various global locations, ensuring freshness and authenticity.

  • Are your spices organic?

We offer a selection of organic spices, clearly marked on our website. Additionally, we prioritize sourcing high-quality spices with minimal processing.

  • What sizes are your spices available in?

We offer various sizes to suit your needs, typically ranging from 50g to 250g for most spices.

Ordering & Shipping

  • How do I place an order?

Simply browse our website, add your desired spices to your cart, and proceed to checkout. You can create an account for a smoother experience.

  • What are your shipping costs?

We offer free shipping on all orders above PKR 1,000. For orders below this amount, we have a flat rate shipping fee of PKR 99 for a limited time.

  • How long does it take to receive my order?

We process orders within 3-5 business days. Once shipped, delivery typically takes 3-7 business days.

Returns & Refunds

  • What is your return policy?

We accept returns for unused and unopened products within 3 days of purchase. We accept returns for damaged products, unexpected quality issues, or our shipping errors. We do not accept returns for change of mind. For details, please refer to our full Return & Refund Policy.

  • How do I return an item?

Please contact us at help@masalaywala.com before returning any items. We will provide instructions and a Return Merchandise Authorization number.

Contact Us

  • How can I contact you?

You can reach us through various methods:

  • Email: help@masalaywala.com
  • Phone: +92 335 0563210 (Mon-Sat: 9:00 AM to 8:00 PM PST)
  • Business WhatsApp (Urgent Inquiries & Bulk Orders): +92 335 056 3210 (24/7)

We look forward to assisting you!